pls help 15 points Read the passage below from “The Unseen Values.”

Mark Twain once listened to the complaints of an old riverboat pilot who was having trouble making the switch from sail to steam. The old pilot wanted no part of the newfangled steam contraptions. "Maybe so," replied Twain, "but when it's steamboat time, you steam.”
How does the author’s reference to Mark Twain shift the tone of the last section?

The author refers to a complaining captain to indicate an angry tone.
The author includes facts to indicate a knowledgeable tone.
The author uses a shared experience to create a sentimental tone.
The author mentions something old to signify a wise tone.