The choice between using a letter or a meeting to inform employees about the plan to introduce new technology in the factory depends on various factors, but a meeting is generally preferable in this scenario.
**Justification:**
1. **Immediate Clarification:** A meeting allows for immediate clarification of doubts and questions that employees may have. It provides a platform for real-time interaction, which is crucial when introducing a significant change like new technology.
2. **Effective Communication:** Complex information, such as the details of introducing new technology, is often communicated more effectively in person. Non-verbal cues and tone can convey the importance and benefits of the plan better than a written document.
3. **Employee Engagement:** A meeting promotes employee engagement and involvement in the decision-making process. It shows that the management values their input and is open to discussion, fostering a more positive reception of the proposed changes.
4. **Addressing Concerns:** Employees may have concerns or fears about the impact of new technology on their roles. A meeting provides an opportunity to address these concerns directly and reassure employees about the benefits and support that will be provided during the transition.
While a letter may be suitable for follow-up communication or providing written details, the initial announcement of such a significant change is often best delivered in a face-to-face meeting.