The management style of the coffee shop owner, as described in the scenario, aligns with McGregor's Theory Y. McGregor proposed two contrasting theories of management: Theory X and Theory Y.
- **Theory X:** This theory assumes that employees are inherently lazy, dislike work, and need to be closely supervised and controlled. It emphasizes external motivators such as rewards and punishments.
- **Theory Y:** This theory, on the other hand, assumes that employees can be self-motivated, enjoy their work, and are capable of being creative and responsible. It emphasizes a more participative and empowering management style.
In the scenario, the coffee shop owner's statement, "I empower my employees and treat them as adults," reflects a belief in the positive capabilities of employees and an emphasis on trusting them to take initiative. This aligns more closely with McGregor's Theory Y, suggesting a management style that values employee empowerment, participation, and a more open approach to leadership.
