Answer:
Michele should contact the insurance representative and explain what is happening.
Explanation:
Michelle had to have knee surgery and was confident that the health insurance paid by her company would pay for the surgery. However, there was a gap between the payment for the surgery and Michelle eventually received the bill for all hospital expenses. There has clearly been a flaw in the relationship between hospital and health insurance, so Michelle should contact her health insurance representative, where she works, and explain the situation to him. This way the representative will investigate what happened and try to solve the problem as best as possible.
