Effective leadership, strong communication, and a shared core culture—which includes, to some extent, assumptions about mission, strategy, and goals—are the cornerstones of a successful organization.
They are required if programs in the organization are to be implemented successfully, as was discussed in Chapter 2. Programmatic initiatives in any business won't be successful without those components, including worker resilience programs (Beer et al., 1990; Kotter, 2007). The Department of Homeland Security (DHS) has weaknesses in all three areas of leadership, communication, and culture, as explained in this chapter. Effective corporate leadership and appropriate employee communication produce a core culture that promotes diversity while also fostering a shared set of fundamental beliefs, customs, and principles around which component subcultures can coalesce.
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