(b). memo
Diana is in charge of informing employees about a new procedure for submitting expense claims. Many of her employees do not have access to company e-mail. She must communicate via the Memo communication channel.
Simply put, communication channels are methods of delivering a message to its intended audience. Phone calls, text messages, emails, videos, radio, and social media are all examples of communication channels.
A memo (or memorandum, which is Latin for "reminder") is used in an organization to communicate rules, regulations, report summaries, or other related official business. Instead of communicating with individuals as email or letters do, it takes a one-to-all approach, disseminating a message to a large number of people.
A memo is used to communicate urgent information to individuals within a company or organization. You can also send a memo to companies or individuals with whom you have a close or long-standing relationship, such as vendors or consultants. Like a business letter, a memo , serves as a permanent record of your conversation.
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