The main reason for greater consistency in services versus tangible products is that people who provide services vary in capability or daily performance.
Physical products that can be touched are referred to as "tangible goods." They differ from ethereal goods, which are valuable but not physical objects. Despite the fact that purchasing intangible goods via the Internet is now widely available, tangible goods continue to play an important role in retail. They differ from other services in that the end result is not a physical good.
Anything that can be physically felt, such as printed books, CDs, DVDs, lamps, food, and baseball bats, is considered a tangible good. One of the most basic tests for whether something is tangible or not is whether it can be touched or picked up in the real world.
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