A customer claims that they saw a rodent run through the dining area, so you examine the inside and outside and contact an exterminator immediately,
Rodents are mammals with extra-large front teeth. They use these teeth for gnawing to get at food and to find their shelter. If the rodent was seen by customers through the dining area, examine the area and try to calm down the situation by apologizing and assuring that you will have this matter dealt with asap.
This matter should be dealt soon, as it is quiet important, as the sighting of a rodent naturally raises food safety concerns. However, customers will understand that no one is perfect and mistakes can happen.
Hence, when the customers have your assurance that the matter will be taken care of, they will respect that.
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