In service sector industry would customers evaluation of employee performance be the most useful.
This activity happens in the service sector industry, where customers evaluate the employee performance. When positive reviews are shared then this boosts staff morale.
So seeing this their actions have a beneficial impact on the lives of the customers can be very motivating. So, to gain real-world knowledge of how your employee and organization is viewed by your customer, the best advantage is securing customer evaluation.
Hence, without this knowledge, you will have little proof that your internal human resources controls affect the business, either negatively or positively.
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