Professionals propose doing all of the following except Delaying statement of the awful news, as part of an powerful corporate apology strategy.
Effective corporate apology strategy hold three desires in thoughts: candor, remorse, and a commitment to alternate. The high-quality apologies display candor. They leave no room for equivocation or misinterpretation, and that they make certainly clean that the enterprise recognizes each the damage that become precipitated and its personal responsibility.
Across two studies Lewicki and co-workers found that the maximum compelling apologies consist of six wonderful factors:
1) Expression of regret.
2) explanation of what went wrong.
3) Acknowledgment of obligation.
4) announcement of repentance.
5) provide of repair.
6) act of contrition.
Learn more about effective corporate apology strategy here: https://brainly.com/question/2236259
#SPJ4
