The correct answer is option a) clash between Hmong patients and medical staff was indirect and baffling.
It can be inferred from lines 27-33 that "collisions" was NOT an apt description because the clash between Hmong patients and medical staff was indirect and baffling.
"Collision" is not an adequate word since its use made it sound like individuals really slammed into one other—rather like a vehicle crash—when it was a case of miscommunication between medical staff and Hmong patients.
This fight between Hmong patients and medical staff was nasty and perplexing.
What is collision?
Collision is a brief collision between two or more bodies that causes a change in motion of the bodies involved owing to internal forces operating between them.
Collisions involve forces (there is a change in velocity). The amount of the velocity differential right before contact is referred to as the closing speed.
All collisions conserve momentum. What separates different sorts of collisions is whether or not they conserve kinetic energy.
Learn more about collision
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