A listener is more likely to accept the non-verbal components as the true message.
If there is a contradiction between the verbal and nonverbal components of a speaker's message, the component which a listener likely to accept as the true message is non-verbal components.
What is Verbal and Non-Verbal Communication?
Verbal communication is the transmission of information, emotions, and thoughts through voice or spoken word. non-verbal communication, on the other hand, is the exchange of messages without the use of spoken words.
Even when we are silent, non-verbal signs may communicate our sentiments, attitudes, and behaviors to others more effectively than speaking.
According to research, non-verbal communication accounts for around 80% of how we speak, whereas verbal communication accounts for only 20%.
Non-verbal indicators such as body language have been demonstrated in studies to be as as, if not more, significant than what we say. Understanding non-verbal communication, for example, can assist us negotiate talks with persons who are deaf.
Learn more about verbal and non-verbal Communication
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