Respuesta :
He complained the whole time about the inept service, the too-cold air conditioning, and the poor parking. walenda's customer satisfaction was adversely influenced by perceptions of service quality
What is the effect of service quality on customer satisfaction?
Service quality has a positive influence on customer satisfaction, which in turn leads to customer loyalty and happiness, and the general pattern of structural trajectories is applied across all five countries. Furthermore, trajectories comparison shows that most of them do not have significant differences between the five countries. The results of this study reveal four main conclusions.
Firstly, customer happiness depends on service quality. Second, customer loyalty is driven by service quality in five Asian countries, demonstrating that the economic values of service quality can be applied to Asian countries as well as other Asian countries. North America and Europe. Third, customer satisfaction is determined by service quality. Fourth, customer revenue increases the influence of service quality on customer happiness through customer satisfaction in China, Hong Kong and Korea.
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