The internal factors are needed in order to facilitate effective communication with clients liking others, empathy, the ability to listen, and self-awareness. Thus the correct answer is D.
What is Communication?
Communication is referred to the exchange of information between two individuals in the form of conversation, opinion, suggestion, or advice with the help of medium or direct interaction.
To communicate effectively with clients it is important to have listening skills and self-awareness to understand the context of what they are speaking.
The skills of empathy and liking others will also reflect a good impression in communication.
Therefore, option D is appropriate.
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The complete question is -
which internal factors are needed in order to facilitate effective communication with clients?
a. ensuring privacy, refusing interruptions, equal status seating and note taking
b. open ended questions, facilitation providing reassurance, giving advice
c. confrontation, interpretation, explanation and summary
d. liking others, empathy, the ability to listen and self-awareness
