An email can lead to miscommunication because there is no opportunity to interpret nonverbal cues.
Email is a powerful and useful medium, but researchers have identified three main problems. First and foremost, the email lacks clues such as facial expressions and tone of voice. This makes it difficult for the recipient to successfully interpret the meaning.
Second, the possibility of immediate communication creates urgency, forcing email senders to think and write quickly, which can lead to complacency. Finally, the inability to connect face-to-face via email leaves relationships vulnerable in the face of conflict.
In fact, e-mail cannot adequately convey emotions. Email senders not only overestimate their ability to communicate their emotions, but email recipients also overestimate their ability to properly decode those emotions.
The correct answer is option B.
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