When you don't know a certain answer to a customer question be honest and tell them that you don't know the answer to this question however you will ask from your colleague about this question and will revert back to the customer.
A customer is a person who is a buyer or a potential buyer of your products and or services.
The customer should be communicated of the estimated time that will be taken to revert back with the correct answer to the question. It is highly recommended that no guesses are made when you don't know a certain answer.
Learn more about Customer at https://brainly.com/question/27197965
#SPJ1
