A hospital whose departmental and shift teams share information and expectations about work is an example of high media richness.
It is a way of classifying and structurally evaluating the wealth of media used in the work environment. The theory states that the greater the ability of a medium to convey a complex message effectively, the richer it will be.
Therefore, high media richness is related to reducing ambiguity in a communication, conveying a message more quickly and effectively.
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