Based on the scenario, where a customer is upset after driving 50 miles to buy an item that was incorrectly showing as available stock online, the store manager should apologize and offer to refund the customer the cost of the petrol as part of the customer service.
Customer service involves the totality of services provided to customers before, during, and after a purchase.
Customer service must be anchored on the following principles:
Customer service should be greatly valued and practiced. Great customer service shows in how the company policy and employees attend to the following issues:
How do you respond to the customer?
Thus, the response would be to apologize and offer to refund the customer the cost of the petrol as part of the customer service.
Learn more about customer service at https://brainly.com/question/1286522
