Tone of voice is simply about the attitude that's behind the statement that is made by an individual. It's important for one to smile when talking with customers.
Tone of voice is the attitude behind what a person is saying. It should be noted that the way that an individual speaks to other people matters.
It's important to use positive language. Therefore, one should avoid saying words like "we can't" etc. It's also important for one to use a friendly tone and smile at their customers.
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