In order to Nicole to solve this problem, she must reevaluate the job description and company policies and procedures, and then include certain specifications that will make employees more aware of their roles within the company.
Nicole is the general manager of the Reyes Department Store, so she acted correctly when she noticed inconsistent conduct by one of her supervisors and identified the problem.
She then realized that she should carry out a job description along with standards and procedures that specify what should be done and how to do it.
A job description is a document that specifies the responsibilities and activities of each organizational role.
Its objective is to adapt professionals to their work position according to their profile and optimize people management, creating greater standardization of processes and agility in decisions.
Therefore, job descriptions must always be monitored and revised so that new needs are included and so that employees can carry out their role effectively.
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