Answer:
The bottleneck is in the use of Resource X by Customer B.
The implied utilization of Resource X by Customer B = 125%.
Explanation:
a) Data and Calculations:
Time in minutes spent in Resource X Resource Y
Customer A 2 m 5 m
Customer B 5 m 2 m
Customer A Customer B
Demand per hour 10 15
Total usage of resources Resource X Resource Y Total Time
Customer A 20 m 50 m 70 m
Customer B 75 m 30 m 105 m
Resource X by Customer B = demand per hour / capacity per hour
= 75/60
= 125%
