Customer Service Diversity
For 87% of organizations around the world, diversity has become either a declared value or a priority area for their business.
But in addition to being a percentage, it's important to dig a little deeper to see the benefits of having a diverse customer service team. One study found that inclusive companies are 1.7 times more likely to be innovation leaders in the field. In addition, different companies can outperform their competitors by up to 35%.
Let's take a look at seven key ways that diverse customer service departments can help your business's overall health.
How does diversity affect the customer-company relationship in customer service?
Diversity enhances the customer experience
Satisfied employees who understand the importance of inclusivity are able to understand and better serve the public, as they value cultural differences, diverse perspectives and the ability to continuously learn and engage with a variety of cultures.
Learn more about diversity at
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