Answer:
Quality Control
Explanation:
Jane is clearly using the "quality control" program because she is trying to maintain standards by trying to achieve her goal. In order to do this, she works on "statistical process control." Such process includes adjustment methods that are used for "quality control." Recognizing the 3.4 nonconformances shows that she is trying to recognize the flaws and such result is what she expected.
So, this explains the answer.
