Pam used to love her job. Her​ boss, Tina, was easy to communicate with and was very straightforward. Pam always knew where Tina​ stood, even if she​ didn't always agree with​ Tina's decisions. This​ week, Pam learned that Tina had retired and David had taken her place. Although David was quite politically adept and told a great​ joke, Pam and the rest of the team felt him to be disingenuous and never really understood what he wanted or how he wanted it done. By the end of the​ year, job satisfaction amongst the team had plummeted. Which stage of the conflict process is represented​ here?