Answer:
The right answer is, C. Philip B. Crosby.
Explanation:
In his contributions to quality management Philip B. Crosby postulated that quality is free, is to meet the requirements of a customer and that also what costs money are things that have no quality.
Answer:
The correct answer is letter "C": Phillip B. Crosby.
Explanation:
American entrepreneur Phillip B. Crosby (1926-2001) is considered a pioneer in his contributions to theories and practices in quality and administrative management. In the companies and projects he was involved in, Crosby was considered a fundamental piece to improve quality conditions.
Crosby's theory of "Zero defects" states that quality is free. It is not a gift but it is free. What costs is producing goods without quality, which is the result of not doing things correctly at first attempt.
