The correct answer is letter D
Crosby's approach is based on prevention. The idea that mistakes are inevitable is false. For Crosby, Quality is associated with the following concepts: "zero defects", "doing it right the first time", "the absolute four of quality", "the prevention process", "the quality vaccine" and the 6 C's .
Zero Defects is a management tool aimed at reducing defects through prevention. It is about motivating people to prevent mistakes by developing a constant and conscious desire to do their job right away. “Zero defects: a new dimension in quality assurance”.
