Which is NOT true regarding differences between goods and services?
a. Services tend to have a more inconsistent product definition than goods.
b. Reselling is unusual in services; goods often have some residual value.
c. Goods tend to have higher customer interaction than services.
d. Services tend to be more knowledge-based than goods.
e. Services are generally produced and consumed simultaneously; tangible goods are not.

This statement is incorrect because it is the characteristic of services that it has higher customer interaction than goods. Services are mostly intangilble are can easily access its customers because there is no need to carry the product and take it to customers (Goods). So this statement is incorrect.

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PhantomWisdom PhantomWisdom · Answer 2 · 2022-01-18T12:21:15+01:00

Option c. Goods tend to have higher customer interaction than services.

A tangible thing that people desire or own is referred to as a good. Despite the fact that a service is not a concrete or physical item, people nevertheless seek it out.
In comparison to products, services have a more ambiguous product definition.
In the case of services, reselling is uncommon; commodities often have some residual value.
Services, as opposed to goods, are more knowledge-based.
In general, services are produced and consumed at the same time; tangible things are not.
Goods tend to have lower customer interaction then services. So, option c. ''Goods tend to have higher customer interaction than services.'' is incorrect.

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