Respuesta :

jepessoa

Answer:

product based

Explanation:

Garvin defined five measures or perspectives of quality:

  1. transcendental perspective: quality that can be perceived but not clearly defined.
  2. user perspective: concrete definition of quality, the product complies with the users' needs yes or no.
  3. manufacturing perspective: quality is measured as conformance to requirements, e.g. ISO standards.
  4. product perspective: quality is measured by the characteristics of the product.
  5. value based perspective: different aspects of quality can be valued differently depending on the stakeholder.
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