Greene Creations, a popular furniture manufacturer, provides employee support through various workshops on interior design techniques. It also offers three-month courses on various aspects of decorating a home, from suitable paint for a media room to contemporary outdoor furnishings. This adds to employees' existing knowledge and skill sets, helping create customer satisfaction. In this scenario, which approach to employee development is Greene Creations taking?

A) assessment
B) formal education
C) job experiences
D) interpersonal relationships
E) counseling