Carla is upset about a recent action taken by a top manager at her company that was against the interest of the employees in the lower levels of management. Carla knows that others employees also feel the same way. If she wanted to form a group to look into the matter more closely, which type of group would be recommended?
a. Cross-functional group
b. Command group
c. Friendship group

A Cross Functional team/group or simply referred to as CFT represents a team that comprise of persons drawn from different areas, departments and functions within an organisation. For instance members of a CFT can be from sales, human resource, marketing and accounting among others.

Members of a CFT are usually personnels from the lower cadres in an organisation and their coming together can be good for making decisions, deliberating on issues bothering the company and they can even be put together by top management as a working group to achieve certain goals.

A unique advantage for Carla to set up a Cross-functional group is inherent in the fact that employees of the lower levels of management that are affected by the action would cut across several units and departments and brining personnel together from this various departments will help to develop solutions to the problem at hand.