Answer:
The correct answer is letter "A": Procedures and practices.
Explanation:
Upward communication is a sharing-information method widely spread in nowadays organizations. It consists of obtaining feedback from employees from the lowest hierarchy to the top executive. This information flows in each level through a responsible for that matter so that the representative takes the pieces of information to the next level of the hierarchy. Suggestions for improvement, performance reports, financial and accounting information are shared under this format.
Procedures and practices are given into a firm from executives to employees which aims in the opposite direction than the upward communication technique.