Answer:
c. grievance procedure
Explanation:
Grievance procedure -
It is the method by which a conflict or dispute is resolved in an organisation , is known as grievance procedure .
Like any complaints , by the employees , customers are handled via grievance procedure.
Hence, from the question, the correct term according to the given statement of the question is grievance procedure.
Answer:
a and b
Explanation:
complaint protocol followed by a corporate campaign
