In which of these instances is the hotel staff member communicating positively?
A.
A restaurant manager greets customers mechanically at the entrance.
B.
A front desk clerk tells guests at check-in that their message did not mention that they wanted a room overlooking the pool.
C.
A busy clerk avoids eye contact with waiting guests.
D.
A telephone operator apologizes for not having the required information, but promises to call the guest back as soon as possible.
E.
A chef responds to a guest’s complaint by stating that no one has ever complained about the quality of the food.