Respuesta :
Answer: B. Backordering is not a strategy to manage service capacity.
Explanation: Service capacity is making sure that everyone involved in the business is producing the highest possible output of their services. All staff, departments and equipments should be pushing to maintain a high level of service capacity which is why hiring extra workers to make sure the job gets done is a strategy to manage service capacity. Pricing and promotion is also a strategy to manage service capacity so that the products/services are being used.
What is not a strategy for managing service capacity is B) backordering
Further explanation
Good service quality will be very influential in the business world. Every customer who comes will certainly be happy if you get good service. Good service quality creates loyal customers who will usually recommend the business to others, so new customers will be added.
Here is the right way you should do :
Fast & Responsive Service
Most customers certainly want to be served quickly and responsively. Responding to what this means is that what you say must be what the customer intended.
Have a Call Center
Make sure there is someone whose job is to pick up a reliable call center call service.
Listen to Customer Complaints
Listening is an activity that is quite difficult to do. But this is one of the points in improving business services.
Maintain Patience
Patience has its limits, but you still have to face situations that drain your patience.
Maintain politeness
Communication with customers must be done in a polite manner so that they feel comfortable with the service you provide.
Finding the Right Solution
You must be able to provide a good solution to the customer so that both parties are not harmed both material and nonmaterial.
Admit the Error
By acknowledging mistakes and apologizing to customers, you can restore your business trust.
Keep the Promise
If indeed you can not keep promises to customers, then you better be honest if you are not able.
Train Your Employees
For new employees, training periods should be conducted at least a month, in order to adapt to the new work environment.
Ask for Feedback from Customers
Feedback has an important role in the sustainability of a business. Ask customers to provide feedback on services that have been provided by you.
Learn more
how to improve the service https://brainly.com/question/12499382
service influence to business https://brainly.com/question/12499382
Details
Class: high school
Subjects: business
Keyword: service, employee, technical
