Joe’s doctor told him that he needs to have his appendix removed because the organ has become infected. Joe is nervous because he has never had surgery before. What is the best way for Joe’s doctor and the clinic’s staff to help make Joe feel less nervous? Show Joe a video that describes appendix surgery and what to expect before, during, and after the surgical procedure. Reassure Joe by telling him that having one’s appendix taken out is no big deal, and that people have this procedure done all the time. Tell Joe that having his appendix removed will make his life easier in the long run. Give Joe a college textbook on common surgical procedures.