Paraphrase into a grade six-level understanding: "When Denise Cruz arrives at your office for her annual check-up with Dr. Smith, she will typically move through several steps in the patient flow process, ensuring a smooth and efficient visit. Upon arriving, Denise will check in at the reception desk. She'll likely be asked to confirm her personal information (e.g., name, date of birth, insurance details) and current contact details. If there are any forms to be filled out or updated, such as medical history or privacy notices, she'll do this at this time. After check-in, Denise will be directed to the waiting room."
a) True
b) False