"I've experienced conflicts in working with groups in the past. Often the conflict that I have experienced would have been alleviated or eliminated with better communication or better role definition. Group members need to know what the expectations and limitations of their roles are. If this is not well defined through regular communication or a team charter, different members will either do less than is expected or more than is expected. Both can raise conflict in a group. Too little effort means that other group members need to pick up the slack. Doing more than is expected can stress the individual unduly as well as they can potentially step on the toes of other individuals in the group."
What should be the group's approach to avoid conflicts mentioned in the passage?
a) Establish clear communication channels and define roles and responsibilities clearly.
b) Encourage members to exceed expectations without clear guidelines to foster creativity.
c) Rely on team charter to resolve conflicts rather than direct communication.
d) Assign tasks without considering individual strengths and preferences.