The customer service department of 'Online Media Solutions' has been unable to achieve the customer service satisfaction targets set in the strategic objectives and the operational plan. Based on the analysis of the customer survey conducted, it was identified that the main reason behind the customer service department's inability to achieve the satisfaction targets was the lack of ability of customer service representatives to handle complex customer issues. The task requires you to take on the role of the Learning & Organizational Development Manager at Online Media Solutions where you will demonstrate your skills and knowledge to contribute to the organizational development strategy formation.
Provide organizational learning and development options for deploying quality policies and processes in organizational learning. Develop the principles of the quality management system as per ISO 9001:2015 standard that must be adhered to so as to meet the compliance requirements. Analyze the impact of organizational learning and development on the organization as a whole and specifically for the department in question.

A) ISO 9001:2015 compliance
B) Organizational learning strategies
C) Quality management system