Quality is the cornerstone of any successful organization. It encompasses various aspects such as meeting customer expectations, adhering to industry standards, and continuously improving processes. By focusing on improving quality, organization can enhance customer satisfaction, reduce costs, and increase competitiveness in the market. Operation managers play a crucial role in improving quality within an organization. They are responsible for designing and implementing efficient processes, monitoring performance, and identifying areas for improvement. Operation managers ensure that quality standards are met throughout the production or service delivery process, thereby contributing to the overall success of the organization. Total Quality management is a systemic approach to quality improvement that involves all employees in the organization. It emphasizes continuous improvement customer focus and the involvement of every member of the involvement of every member of the organization in quality initiatives. Deming's 1 4 points outline key principles for achieving quality excellence including management commitment employee empowerment, and continuous education and training. The 1 0 critical operations management decision as outlined by Jay Heizer and Barry Render, include areas such as product design quality management, process and capacity design, and supply chain management. Improving quality directly impacts several of these decisions such as product design,