Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised
rebate package. Because he expects resistance, what should he do?
O a. Show specifically how the receiver or the receiver's company caused the problem.
Ob. Address the message to a department or "To Whom It May Concern."
Oc. Begin by presenting his resolution to the problem.
Od. Appeal to the receiver's sense of responsibility and pride in the company's good name.